Privacy Policy & Terms

Effective date: 6/2/26

Elite Performance Physio MCR (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book an appointment, receive treatment, or otherwise communicate with us.

For the purposes of this Privacy Policy, “you” and “your” refer to patients, website visitors, and individuals making enquiries or bookings with the clinic.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any updates will be published on this page, and the effective date will be updated accordingly.

We collect personal and medical information when you submit an enquiry or booking, complete intake or consent forms, attend appointments, or communicate with us.

This information is stored electronically and accessed only for legitimate clinical and administrative purposes, including providing physiotherapy treatment, managing appointments and reminders, maintaining patient records, and meeting legal and professional obligations.

We use Cliniko as our secure online booking and practice management system. Any information submitted through our booking platform is stored securely and used only for clinical and administrative purposes in accordance with UK GDPR.

Our website uses cookies to improve functionality, analyse website performance, and enhance user experience. Cookies do not collect sensitive medical information.

We use CookieYes as our cookie consent management platform, allowing you to manage your cookie preferences at any time and ensuring that non-essential cookies are only placed with your consent. You may also manage or disable cookies through your browser settings at any time.

By submitting a booking, you consent to receiving physiotherapy treatment at Elite Performance Physio MCR upon agreement of a proposed treatment plan.

You agree to inform the practitioner responsible for your care of any changes to your medical condition. Failure to do so may result in you accepting full responsibility for any circumstances arising from this omission.

You have the right to withdraw your consent to treatment at any time during your visit and should inform your practitioner if this is the case.

We require a minimum of 24 hours’ notice if you wish to cancel or reschedule an appointment without charge.

Failure to provide sufficient notice, or failure to attend an appointment without prior notice, will result in a request for payment in full.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

Your information is retained only for as long as necessary to meet clinical, legal, and regulatory requirements.

By booking an appointment or receiving treatment at Elite Performance Physio MCR, you confirm that you have read, understood, and agree to this Privacy Policy & Terms.